NSO Captain Internal

We’d love to have you at our table-join us in reimagining home dining!

About the Role

As a New Store Opening (NSO) Captain, you will be instrumental in ensuring the success of our team members through comprehensive training programs tailored for new high-density restaurant openings. Your role will involve executing training materials, conducting hands-on sessions, and evaluating team members' progress to ensure they meet our performance standards and uphold our culinary excellence.

Role Details

• Pay Rate: $22
• Job location: Multi-Location Role, Extensive Travel Required
• Position Type: Full-Time

Responsibilities

Pre-Opening: Heavy Training & Preparation 

• Lead an intensive, hands-on training program for new hourly and salaried team members in the weeks leading up to store openings. 
• Ensure all employees are proficient in recipe execution, kitchen operations, customer service, and food safety standards. 
• Train managers and crew in problem-solving, efficiency, and Wonder’s operational excellence model. 
• Conduct mock service scenarios and readiness assessments to ensure the team is fully prepared for launch. 

Launch & Post-Opening Support 

• Oversee store openings, ensuring smooth execution and adherence to Wonder’s brand standards. 
• Provide real-time coaching and performance feedback to team members and leadership. 
• Identify and troubleshoot operational challenges in the first critical weeks post-opening. 

Post-Opening Performance & Metrics Analysis 

• Track and analyze key performance metrics, including speed of service, food quality, execution accuracy, and guest satisfaction. 
• Conduct operational audits to ensure sustained success beyond the launch period. 
• Align expectations and performance goals with line cooks, restaurant managers, and regional leadership.

Qualifications

• Proven experience in restaurant openings, training, or multi-unit management in a high-volume, fast-paced environment. 
• Expertise in training and developing teams, with a passion for building long-term operational excellence. 
• Detail-oriented approach with a commitment to upholding brand standards. 
• Comfort working in an ambiguous, high-growth environment, making quick and informed decisions. 
• Communication skills, with the ability to provide daily, actionable feedback. 
• Willingness to travel extensively (85%) to support Wonder’s expansion. 

Requirements

• Must be 21 years old and legally authorized to work in the US
• Direct leader must be aware of your interest in this position
• Must be in the existing NSO Trainer Role
• Must have a minimum of 6 months in your current role
• Must be fully cross-trained
• Must be able to lift 50 pounds
• Must be able to stand for a full shift while working
• Must have open availability, including night and weekend availability
• Must have the means of transportation and ability to travel from site to site for new store openings (NSOs)
• Must have the flexibility to travel to NSOs during the week and weekends and possible overnight stays, as needed

*This list of qualifications and requirements also reflects the qualifications and requirements used as vetting criteria for our AEDT (Automated Employment Decision Tool)

Benefits

• Medical, Dental, and Vision Insurance
• 100% employer-paid Life Insurance
• 401K Retirement Plan
• Employer match for Health Savings Account (HSA)
• 1.5x Pay rate on company holidays
• Learning and Development opportunities to advance your career 
• Employee Stock 
• Employee Discount

Note: Some of our benefits vary by state and depend on the number of hours you work. 

About Us  

Imagine: 30 unique restaurants to order from, brought to your door in under 30 minutes. That’s what our customers experience.

At Wonder, we want to make world-class food within reach, no matter where you live. That’s why we’ve created a vertically integrated, new standard of dining that will allow you to enjoy menus from award-winning chefs and iconic restaurants across the country, all in one place. Our elevated brick + mortar locations will offer pick up and dine in options, as well as delivery to your home.

As a food-tech startup backed by top-tier venture capitalists and led by a team of experienced entrepreneurs-including some of the most accomplished leaders in the technology, culinary, and logistics industries-we’re growing. Join us in pioneering a new category of dining called "Fast-Fine", and revolutionizing the way people eat.

An AEDT (Automated Employment Decision Tool) is employed in the assessment of applicants for the positions being recruited for in order to gauge the following pertinent qualifications or traits:

• The candidate’s ability to perform the tasks in the available job role.
• The candidate's self-rated skill proficiency.
• The candidate’s fit for this job posting.

More information about the type, source, and retention policy relating to data collected for the AEDT can be found on the privacy policy here. We retain your personal information for as long as is necessary to manage your application for and employment with the Company and in accordance with our data retention schedule. We may retain your personal information for longer if it is necessary to comply with our legal or reporting obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, enforce our legal agreements and policies, address other legitimate business needs, or as permitted or required by applicable law. We may also retain your personal information in a deidentified or aggregated form so that it can no longer be associated with you. To determine the appropriate retention period for your personal information, we consider various factors such as the amount, nature, and sensitivity of your information; the potential risk of unauthorized access, use or disclosure; the purposes for which we collect or process your personal information; and applicable legal requirements. Personal information does not include certain categories of information, such as publicly available information from government records, personal information you make available to the public, and deidentified or aggregated information.

A final note 

At Wonder we believe that in order to build the best team, we must hire using an objective lens. We are committed to fair hiring practices where we hire people for their potential and advocate for diversity, equity, and inclusion. As such, we do not discriminate or make decisions based on your race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class. If you have a disability, please let us know how we can make your interview process work best for you.